This site ships to the United States

Shipping to: United States (£)

Help

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

 

  

Destination Standard Shipping Cost
US (All 50 States)  8 working days when ordered before noon (EST) Free


 

Other Information:

   * All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination county and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
    * Delivery to Alaska, Hawaii and the US Territories can take up to 14 working days.

If you have any questions related to your delivery please contact Customer Services.

Your order may be delivered by either the United States Postal Service (USPS) or by a US courier. A signature is required for larger deliveries but not for the smaller USPS deliveries. We aim to deliver orders placed before 12pm within 8 working days following the date your order has been placed. Delivery to Alaska, Hawaii and the US Territories can take up to 14 working days.

 

If you are not in when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected. Larger orders will be delivered by courier who will attempt to deliver the goods three times or leave with a neighbour. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange receipt of the goods. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

 

Please allow 5 working days before querying your order.

 

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

29th March 2013 - Good Friday
1st April 2013 - Easter Monday
6th May 2013 - Early May Bank Holiday
27th May 2013 - Spring Bank Holiday
26th August 2013 - Summer Bank Holiday
25th December 2013 - Christmas Day
26th December 2013 - Boxing Day

 

If you have any questions related to your delivery please contact Customer Services.

We offer an Express & Duty Paid delivery service, which means that you can get your duty charge paid by us on orders over $200, find out where your parcels are while they’re on their way to you, as well as having them arrive on your doorstep more quickly than ever! Don’t forget to select Express & Duty Paid at checkout!

Destination Express & Duty Paid Delivery Cost

US (all 50 states) 2-4 Working Days $30.00


OTHER INFORMATION

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination county - get your duty charge paid by us on orders over $200 when you choose Express & Duty Paid shipping!

We aim to ship Express & Duty Paid orders within 4 working days following the date your order has been placed.

Please note, no changes can be made to the shipping address after the order has been placed.

UK Public holidays are not classified as shipping days, allow an extra working day for shipments over UK Public Holidays detailed below:

 

25th December 2013 - Christmas Day
26th December 2013 - Boxing Day
1 January 2014 - New Year’s Day
18 April 2014 - Good Friday
21 April 2014 - Easter Monday
5 May Early 2014 - May bank holiday
26 May 2014 - Spring bank holiday
25 August 2014 - Summer bank holiday
 

USPS OR US COURIER SHIPMENTS

Larger orders will be delivered by courier who will attempt to deliver the goods three times or leave with a neighbour. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

If you have any questions related to your delivery please contact Customer Services.

For full details please see our Terms & Conditions.

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

 

Returns by UPS
 
All returns are processed by our warehouse in New Jersey and can be returned to us free of charge via UPS.
 
You will need to create a Returns Number by following these steps:
 
1. Log in to ‘My Account’ and select 'Track orders, view history and request returns number' from the 'My Orders' section.
 
2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.
 
3. Select the items you wish to return and click ‘Create Return'. Remember to make a note of your Returns Number.
 
4. Once you have your Returns Number you can now select ‘Print Free UPS Returns Label’ in ‘My Account’ or click here.  Type in your name, address, email address and Returns Number to create label for UPS. 
 
5. Attach the label to your parcel and drop off at any of the UPS drop off points within 14 days of receipt.
 
You can log in to your account here.
 
Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.

Find out all you need to know about Refunds in our Terms and Conditions here.

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

Find out all you need to know about Payment Options in our Terms and Conditions here.

Find out all you need to know about Credit card validations in our Terms and Conditions here.

Find out all you need to know about Verified by VISA and MasterCard in our Terms and Conditions here.

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

Find out all you need to know about Orders in our Frequently Asked Questions area here.

Find out all you need to know about Deliveries in our Frequently Asked Questions area here.

Find out all you need to know about Returns and Refunds in our Frequently Asked Questions area here.

Find out all you need to know about Product enquiries in our Frequently Asked Questions area here.

Find out all you need to know about Stores in our Frequently Asked Questions area here.

Find out all you need to know about Account Cards in our Frequently Asked Questions area here.

Find out all you need to know about Giftcards in our Frequently Asked Questions area here.

Find out all you need to know about our business contacts in our Frequently Asked Questions area here.

Find out all you need to know about Electrical Equipment Recycling Policy in our Frequently Asked Questions area here.

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

Find out all you need to know about Delivery costs in our Terms and Conditions here.

Find out all you need to know about Price and Payment options in our Terms and Conditions here.

Find out all you need to know about Returns in our Terms and Conditions here.

Find out all you need to know about our product information in our Terms and Conditions here.

Find out all you need to know about our general information in our Terms and Conditions here.

Find out all you need to know about Privacy Policy in our Terms and Conditions here.

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

References in this Privacy Policy Statement to "we", "us" and "Topman" are to Arcadia Group Brands Limited (trading as Topman).
At Topman we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topman. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • All email messages and email newsletters will contain information on how you can unsubscribe; or
  • Call our customer services division - see the "Contact Us" (contact us page) section; or
  • Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL


In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Topman. [We may pass your information onto Arcadia Group (USA) Limited, which operates our US retail stores, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website.] [Topshop and Topman only] We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the unlikely event that Topman or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

This website uses cookies to collect information. 

What is a cookie?
Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit www.allaboutcookies.org

Use of cookies on this website
Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:
• for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
• to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
• to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
• to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. 

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies section below for information on how to manage and disable cookies.

Our cookies

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

 

Cookie Name Cookie Purpose
userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.
_utma, _utmb, _utmc, _utmz
These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.
_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf
We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.
_qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand*
These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
peerius_ct, peerius_rid, peerius_sess, peerius_user
These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed.
 
s_cc, s_sq, s_vi
These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
s_campaign, s_ev20, _#tsa
These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.


Flash cookies
We may display video content on topman.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

Third party cookies
Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them.   These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

 

Business Partner Cookie Purpose
Struq

Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

 

Criteo  Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.
 
ecustomeropinions.com
In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.
Awin1, Commission Junction, Linkshare, Zanox These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.


Social buttons If you 'share' topman.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.


Flash cookies
We may display video content on topman.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos. 

How to manage cookies
You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.


Checking which browser you use
If you are using a PC - go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option
Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

Checking cookies - PCs
Microsoft Internet Explorer 6,7,8
- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox
- Go to 'Tools' and select Options
- Click the Privacy icon
- Click on Cookies and choose 'allow sites to set cookies'

Google Chrome
- Go to 'Tools' and select Options
- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section
- Choose 'Allow local data to be set'

Checking cookies – Macs
Safari on OSX
- Click 'Safari' and select 'Preferences' 
- Click 'Security' then 'Accept cookies'

Mozilla and Netscape on OSX
- Click on 'Mozilla' or 'Netscape' and select 'Preferences'
- Find ‘Cookies’ under 'Privacy & Security'
- Select 'Enable cookies for the originating web site only'

Microsoft Internet Explorer on OSX
- Click 'Explorer' and select 'Preferences'
- Find 'Cookies' under ‘Receiving Files’
- Select 'Never Ask' 

Opera
- Click 'Menu' and select 'Settings'
- Select 'Preferences' and then 'Advanced' 
- Select 'Accept cookies'


If you are not happy with the way that we use cookies then you should delete Topman cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

 

Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.

 

If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.

Find out all you need to know about how to call us in our Contact Us page here.

Find out all you need to know about how to email in our Contact Us page here.

20% Off Everything

Topman's 20% off promotion will begin 3:00am (ECT, 11th February), 2:00AM (CST, 11th February) AND 12:00AM (PST, 11th February) and end 2:59am (ECT, 12th February), 1:59am (CST 12th February) and 11:59pm (PST, 12th February).

20% Off Sweaters & Cardigans

Topman's 20% off sweaters & cardigans offer will begin Feb 13th 08:00am and end Feb 24th  08:00am (GMT).