All returns are processed by our warehouse in New Jersey and can be returned to us free of charge via UPS.
You will need to create a Returns Number by following these steps:
1. Log in to ‘My Account’ and select 'Track orders, view history and request returns number' from the 'My Orders' section.
2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.
3. Select the items you wish to return and click ‘Create Return'. Remember to make a note of your Returns Number.
4. Once you have your Returns Number you can now select ‘Print Free UPS Returns Label’ in ‘My Account’ or click here. Type in your name, address, email address and Returns Number to create label for UPS.
5. Attach the label to your parcel and drop off at any of the UPS drop off points within 14 days of receipt.