Frequently Asked Questions

We use Hermes for our Standard deliveries.
Where you have selected a specific delivery day ie.Nominated day, your order will be delivered by Hermes.

Tracked and Faster Delivery

We offer two delivery services internationally: Standard and 'Tracked and Faster'. The 'Tracked and Faster' service is delivered by DPD couriers. To track your order with DPD please click here.  

Standard International Delivery

Your local post office delivers all parcels under 2kg, unfortunately at present we are unable to track these parcels. For parcels over 2kg please see the tracking website.

Standard delivery: We aim to deliver all mainland UK standard orders in 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 4 working days, please contact our Customer Care department. All customers who select a standard delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Nominated day delivery: We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 6pm Monday - Friday, or before 2pm on Sunday (GMT).

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.
Other information:
• Deliveries to Northern Ireland, and the Highlands and Islands will not arrive on your nominated day
• BT and AB postcodes will arrive on the following working day to the nominated day
• Highlands and Islands deliveries will arrive within 5 working days after the nominated day
• Once your order has been despatched we are unable to change your residential delivery address
• Please allow an extra working day for deliveries over UK Bank Holidays
Nominated Day Delivery is not available on non-UK orders at this time.

Unfortunately our courier company, Hermes, are unable to change the delivery address. Please let us know when you will be available for delivery to the address on the order or we can request that the parcel be returned to us for a refund.

We are also unable to change the delivery address on International orders.

When our couriers receive your order for delivery, they will send you a text message to re-confirm the delivery day you selected. If you wish to change this delivery day, please follow the instructions on the text.

You will be unable to contact the couriers directly. If you wish to query something with Hermes our Standard and Nominated day delivery couriers, our Customer Care team will need to do this on your behalf. Please note we are unable to query the parcel until the expected delivery time has passed. Please contact us.

As our International parcels are delivered by the local postal service in the country of delivery it is not possible to query your International parcel. For parcels despatched with Parcelforce and DPD we are able to send a query on your behalf. Please click here to contact our Customer Services.

If you are in when we deliver, our driver will ask you to sign for your delivery.

If you are out and if they can, our couriers will leave your parcel in a secure location at your property or with a neighbour. The driver will leave you a card to let you know where your parcel is.

If they have not been able to make your delivery our couriers will leave a card to let you know they called and try again the following working day. We will try to deliver 3 times after which time your parcel will be held at your local depot for 5 days prior to being returned to us for a refund.  

If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver two more times on the following working days.
Please follow the instructions on the card left by the courier to arrange re-delivery.
If you request a specific delivery day, there is a space on the payment page for you to leave special delivery instructions for the courier if you are out. You will need to complete these delivery instructions prior to confirming your order.

Our Customer Care team is here to help with any problems.

Click here for contact details.

International orders are normally delivered within 7 working days, however please allow up to 10 working days to take into account the local postal services.

If your tracking number begins with an E, please click here to track your parcel.
If your tracking number begins with 1550, please click here to track your parcel and select your delivery country.
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present.
If your order has not arrived within the timeframes detailed above, please click here to contact us.

For full details on all our delivery times, including International, please click here.

Unfortunately we do not deliver to UK PO Box addresses at this time, but we should be able to deliver to an overseas PO Box.

Unfortunately we do not deliver to BFPO addresses at this time.

Unfortunately we do not deliver to the Channel Islands at this time.

 Our International trackable parcels are despatched with Parcelforce and DPD. Tracking numbers which start with RML are delivered by the local postal service in the country of delivery.

Unfortunately, we are unable to change the delivery address on International orders.

Examples of common tracking statuses;

Pre advice loaded - The parcel has been despatched from the brand warehouse and is currently travelling to the courier depot.

Hub trailer Via sorter - The parcel is currently at the sorting office so that it can be packed and sent to your local depot.

Manifested for delivery - The parcel is now ready to be delivered, it should be with you in the next 48 hours.

MOD - This can be due to the parcel needing a label re-print or if the parcel is being passed to a 3rd party courier as our couriers are unable to deliver to the designated area.

Not Received by courier - The parcel has not been received by the driver and therefore the parcel will not be delivered on that day.

Address query - The courier is unable to locate the delivery address, please supply us with more details so that we are able to locate the destination.

Courier received - The parcel is with the driver and our for delivery on the date of this status update.

If a parcel has no status update for 5 days please notify us so that we can investigate this further for you. 

If you wish/need to contact us please Click here.

Unfortunately we are unable to specify a specific time for delivery. As stated in our Terms & Conditions, our couriers deliver between the hours of 7am and 7pm.

You can return unworn Internet purchases via post within 2 weeks of receiving your item, or to a store within one month of receipt.

Please note, we are unable to accept back unsuitable items via post after this time.

International topman.com purchases can only be returned by post.

To return an item, log into your account and follow the onscreen instructions.  Click here to log into your account.

This does not affect your Statutory Rights.

Some items are excluded from our Returns Policy.

In the interests of hygiene we do not offer refunds on pierced jewellery unless they are faulty or unfit for purpose.

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3,500 local stores, open early until late and 7 days a week, so you can return items at a time and place that suits you.
 
Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this label, click here to print off a new Collect+ label.
 
Take your parcel to any of the 3,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.
 
Please note: You cannot return a parcel via Collect+ to your local Topman store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk

 All UK orders can be returned by post.

You will need to create a Returns Authorisation Number by following these steps:
1. Log in to your account and select 'Request a return' from the 'My Orders' section.
2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.
3. Select the items you wish to return and click ‘Create Return’.
4. Write your Returns Authorisation Number along with your name and address on the freepost returns label that was in your parcel. Please only use one Returns Authorisation Number for each parcel being returned.  If you are returning items from more than one order these will need to be packaged and returned separately. 
5. Attach the label to your parcel and post it to us.
Please allow 10 working days for your parcel to reach us, and a further 3-5 working days your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.

Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have lost your prepaid label you can download another one here.

Click here to read our full Returns Policy.

Simply login to your account and select the order, which contains the item you wish to return then follow the onscreen instructions.

 You have 14 days from the date you receive your parcel to raise a returns number.

Click here to log into your account.

Yes, if you live in the Mainland UK or Republic of Ireland.

Simply take the item to your local Topman Store, excluding those within Department Stores and Topman General Stores, within one month of receipt.

Please take with you your despatch note and the card that you used for payment. Click here to read our full Returns Policy.
Click here to find your nearest store.

Please click here to download a Returns Label or take the item to your local Topman store excluding those within department stores if you live within the Mainland UK or Republic of Ireland. If you do not have a printer please contact us and we will be happy to send a returns label to you.

Please take with you your despatch note and the card that you used for payment.

You can only request a Returns Number within 14 days of receiving your order, as this is the time limit on our Returns Policy.

Please note, we are unable to accept back unsuitable items via post after this time.

Our Customer Care team are here to help with any problems.

Click here to email our Customer Care Team.

Free returns are only available to customers sending items back to us from within the UK using the Freepost returns label included in your parcel. Unfortunately, we do not currently offer a free returns service to customers outside of the UK. This is stated in our Terms and Conditions.

If you are a UK or Republic of Ireland customer, you can take the item to your local store excluding those in department stores and our staff will be happy to examine the item for you.

Alternatively,  click here to contact our Customer Care team, who will raise a returns number for you so that you can send it back in the normal way.

Please download a second returns label by clicking here. 

You will need to split your order so that each returned parcel weighs under 5kg and put a returns label and number on each of them.

To ensure that your refund reaches you quickly, please raise a separate returns number for each parcel.

Unfortunately items purchased from an overseas store cannot be returned to a local store.

Please allow 10 working days for your parcel to reach us, and a further 3-5 working days for your account to be credited. Please note that some banks may take slightly longer to process your refund.

If your item is damaged or faulty, and it is the only item on your order, we will refund your postage costs. 

If you have kept any items on your order, we will not be able to refund your postage.

If you live in the EU and return your whole order within 7 days of receipt your postage will automatically be refunded. 

Customers outside the UK & USA can currently only make a return by post. You are required to return unwanted orders at your own cost.

To make a return:
1. Log in to your account and select 'Request a return' from the 'My Orders' section.
2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.
3. Select the items you wish to return and click ‘Create Return’.
4. Write your Returns Authorisation Number along with your name and address in the areas provided on the returns label that was sent to you with your delivery.
5. Attach the label to the parcel and post it to us.
Please remember to ask your courier for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have lost your returns label you can download another one here.

Click here to read our full Returns Policy.

US Customers – please see our US website for more information.

Unfortunately not. Overseas stores are unable to accept an item bought in the UK.

Initially you will need to pay to return your purchase but don't worry, for reimbursement of this charge please contact our Customer Care team and provide them with a copy of your proof of postage and the receipt of payment

Please click here to email our Customer Care team.

Customers outside of the EU will not be refunded their postage costs for unsuitable items.

Follow these simple steps to start shopping at Topman.com!

CHOOSE YOUR REGION
Make sure you're shopping on the correct site by selecting your region. Either choose to shop our UK site that ships to over 100 international destinations, or change region to shop our dedicated US site (that ships to all 50 states) in US sizes and currency. Click here to see where we ship.

CREATE YOUR ACCOUNT
You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:
• Check out faster
• Save frequent addresses
• Track Your Order
• Request a Return
Just click on Log In to fill in your details.

START SHOPPING!
1. If you know what you're looking for, start shopping by selecting the product category links: eg. CLOTHING, SHOES, ACCESSORIES. You can also shop our latest product through the NEW IN category link, or our seasonal COLLECTIONS and weekly FEATURES through the links at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

2. Once you have found an item you want to buy, select your size, the quantity you want and click on the 'ADD TO BAG' button. You can also click ‘check in store’ to find the item in your local store.

3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'GO TO CHECKOUT'.

4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

Yes, simply click here to shop from our US dedicated site.

Our Customer Care team are here to help with any problems. Click here for contact details.

We accept our branded account cards, Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, Amex, PayPal and Gift Cards.

We do accept Gift Cards payment online.

Please enter your Gift Card number and the pin which can be found when you scratch off the reverse off your card. Unfortunately you are unable to enter partial amounts, the full Gift Card balance will be redeemed. Please retain your Gift Card until you have received your refund.

Unfortunately not, you will need to place a separate order for anything else that you want to buy.

Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available.

Although this does not happen often, when it does we have to cancel the item from the order and obviously we do not charge you for the item. Therefore this item will not be sent out to you once it is back in stock.

Please click here to contact our Customer Care team who will investigate this matter with our warehouse.

We aim to get your order right every time but we do occasionally make mistakes.

If we send you the wrong item, you can return it to us free of charge using the Freepost label we sent with your order. You will still need to request a Returns Number; just select the details of the item you should have received when you do this. Once we receive the item back, we will refund you.

If you are an International customer including the Republic of Ireland you will need to pay for your return. If you let our Customer Care team know how much you paid. Click here to Contact Customer Care.

Please ensure that you keep your proof of postage when you return this item along with any bill receipts encase the item goes missing and so that we can reimburse you the correct amount.

Just click here to log in to your account, follow the links for requesting a return and select the item that you should have received as the item you are returning.

If you are an international customer, please send us a copy of your proof of postage in order for us to reimburse you for the returns postage charge. Please Click here to contact us.

Click here to request a Returns Number.

Online Gift cards are dealt with by a seperate company called Voucher Express.  Unfortunately this means I cannot access your order details, but please contact Voucher Express who will be happy to help you.  

email address: arcadia@voucherexpress.co.uk
Tel:  0870 240 8238

We may be able to cancel your order but we can only do this by telephone.

You need to call us as soon as possible after you have placed your order otherwise it may be too late.

Click here for the Customer Care telephone number.  Please note - we are unable to cancel your order by email.

If it is too late for us to cancel your order, return your order using the Freepost returns label enclosed with your parcel.  Simply log into  your account and follow the returns process there. Once we have received the goods back, we will process a refund for you.

You will still need to request a Returns Number if you return the order.

Alternatively, if you are a UK or Republic of Ireland customer, just return your order to your local store  along with your despatch note and they will refund the order for you.

In certain circumstances, we may be able to cancel an item from your order but we can only do this by telephone.

You need to call us as soon as possible after you have placed your order otherwise it may be too late.

Click here for the Customer Care telephone number.

If it is too late for us to cancel the item from your order, simply return it to us using the Freepost returns label enclosed with your parcel.

You will still need to request a Returns Number; just select the details of the item you wish to return.

Once we have received the item back, we will process a refund for you. Please note: you must return your pieces to us within 14 days. 

If you're not sure why your order has been cancelled, click here and contact our Customer Care team, who will be happy to help.

Simply return your unwanted item for free by post by logging into your account and following our returns process.

Alternatively, if you are a UK or Republic of Ireland customer, Just return your order to your local store along with your dispatch note and they will refund for you.

You can only order from countries to which we deliver.  Click here to see the countries that we deliver to.

It may take up to 3 weeks for your return to reach our warehouse and be credited to your account. After this time please contact our Customer Care team.

Please ensure that the security code (CV2) you are entering in the card details section is the one on the back of your card.

Your bank may have given you a different code to use when placing an order online, but the system will only accept the last three digits of the code on the signature strip on the back of your card.

Our promotions cannot be used in conjunction with any other offer.

Please check that the code/link you are using is still valid and not out of date.

For further assistance, please click here to contact our Customer Care team.

Yes you can, simply click here to find out how.

We accept our branded account cards, Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, Amex, PayPal and Gift Cards.

Click here for more information on PayPal payments.

We do accept Gift Cards payment online.

Please enter your Gift Card number and the pin which can be found when you scratch off the reverse off your card. Unfortunately you are unable to enter partial amounts, the full Gift Card balance will be redeemed. Please retain your Gift Card should you return items and need a refund at a later time.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

You will only be charged once the goods have been despatched to the delivery address.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your payment method is registered is entered here.  For full details of why the payment was declined, please contact your card issuer.

When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.

If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank.

This usually takes around 3 working days but the exact timeframe  does depend on your card issuer and your bank.

If this timeframe has elapsed, or you are a PayPal customer and the money still has not been released, please contact Customer Services by clicking here.

It normally takes 48 hours from the date of your order to put the money back.
For further queries, please click here to contact Customer Services.

Please click here to contact our Customer Care team if you purchased your item online.

You can only claim back VAT on Internet purchases if your items are for business purposes within the UK.

We charge you for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check latest applicable local requirements before placing an order.

As safe as it possibly can be.
We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.
To offer you a safe shopping experience when using your credit card online, we are working together with Visa and MasterCard.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer. This scheme:
• Allows you to shop online with added security and peace of mind.
• Helps to prevent unauthorised purchases.
• Set up a personal password that is linked to your card only, and not to your computer.

When you reach the checkout process at Topman.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Simply use the 'search' link on the website and type in the product code or a description of the item you are looking for.
Or use the clothing links down the left hand side of the homepage.

In order to locate this information for you, we would need to speak to our Buyers. Please click here to contact our customer sevices providing as much details as possible about the item featured.

Please ask your local store to see if they can order the item in for you from our main warehouse.

Please click here for details of your local store.  Please note that Customer Care are unable to search for stock in stores.

Please ask your local store to check their stock and see if they can order the item in for you from our main warehouse.

Click here for the telephone number of your local store.

Please note that Customer Care are unable to search for stock in stores.

If you wish to place an order, Customer Care will be happy to do so for you by phone.

 
Unfortunately they are not able to check the availability of items in stores.

Not everything on Topman.com will be available in your local Topman store. Click here to find out how to check if an item is in stock at a UK Topman store.

Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item.
However, we regularly update our site so it's worthwhile checking again.

We are not able to transfer stock between stores.  However, your local store can check whether they can order the item you want from our Warehouse.

Click here for the telephone number of your local store.

Please note, Customer Care are unable to search for stock in stores.

You can only order items that are currently in stock. However, we regularly top up the stock on our website so please keep checking.

Alternatively your local store can check whether they can order the item you want from our Warehouse.

Click here for the telephone number of your local store.

Please note that our stores are unable to post items out to you or other stores.

We do not sell surplus stock to third parties as we already have arrangements in place with our suppliers to dispose of such stock.

Simply use the 'search' box on our homepage and type in the product code or a description of the item you are looking for. Or, if you want to see a broader view of our pieces and collections, use the clothing menus along the top of the homepage.

Once you’ve found a piece you like, click on the image of it. This will take you to a product page where you can find out more details. On the left hand side there will be a photo of the front and the back of the piece, and in most cases there will be a detail shot to give you an idea of the fabric or pattern in use. All information about sizing, price and colour as well as the item code, will be found in the box on the right-hand side of the page.

On every product page you’ll find a size guide, which is located by clicking on Size Guide in the box on the right-hand side of the page, about halfway down.

Click here to find out how to place an order

Not everything on Topman.com will be available in your local Topman Store. To find out if a piece is available and in stock at your nearest Topman, simply click Check Stores on the right-hand side of the product detail page and follow the on-screen instructions. Please note: store stock checker is only available for UK stores.  

Creating a Topman account means that you can easily shop Topman.com! To create yours now simply Click here.

Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

No, not unless you sign up to our newsletter.

If you do sign up, you can ask to be taken off our mailing list at any time.

No, we will not pass your details on to other companies.

We want to make sure that you’re safe and secure when you’re shopping with us online. As part of our commitment to this, we perform random checks on orders and this means that you may need to prove your identity. You’ll have 24 hours to do so and it helps us to make Arcadia Group websites safe places to shop.

If you’ve forgotten your password we’ll need to reset it for you. Simply log in to your account and follow the Forgotten Password instructions, or click here to change it.
For security reasons, we cannot send you your password via email.

Please see our Privacy Policy.

Please click here to leave your details and we will add you to our mailing list.

Simply click the unsubscribe link at the foot of the email.

If you're having any difficulties please contact Customer Services who will be pleased to help.

Creating a Topman account means that you can easily shop Topman.com! To create yours now simply Click here.

Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

No, not unless you sign up to our newsletter.

If you do sign up, you can ask to be taken off our mailing list at any time.

No, we will not pass your details on to other companies.

We want to make sure that you’re safe and secure when you’re shopping with us online. As part of our commitment to this, we perform random checks on orders and this means that you may need to prove your identity. You’ll have 24 hours to do so and it helps us to make Arcadia Group websites safe places to shop.

If you’ve forgotten your password we’ll need to reset it for you. Simply log in to your account and follow the Forgotten Password instructions, or click here to change it.
For security reasons, we cannot send you your password via email.

Please see our Privacy Policy.

Please click here to leave your details and we will add you to our mailing list.

Simply click the unsubscribe link at the foot of the email.

If you're having any difficulties please contact Customer Services who will be pleased to help.

Accounts can be opened in any of our stores in Great Britain and Northern Ireland excluding those in Department stores.

Please check the reverse of your Account Card statement for where you can pay.

You'll need to contact Santander. Please call 0871 522 5252.

Our Account Cards can only be used in Great Britain and Northern Ireland.

Account Cover offers two levels of cover; Price Protection Payment Protection.

Price Protection protects you if your purchase is reduced in price at a later date, and Payment Protection, protects you if you are unable to make payments under certain circumstances.

 To contact Santander please call 0871 522 5252.

Card Protection protects all of your cards against loss or theft under certain circumstances.

To contact Santander please call 0871 522 5252. 

Price Protection, offered as part of our Account Cover, allows you to claim the difference if your purchase is reduced in price at a later date.

To contact Santander please call 0871 522 5252. 

For all Topman Card (Santander Account Card) enquiries, please contact Santander Cards UK Limited Customer Services on 0871 522 5252. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras.
 

Please note that Customer Services cannot access your account details, and all queries must therefore be directed to Santander Customer Services.

If you visit your local store and a member of staff will be happy to top up your Gift card with the required amount.

Please note that Gift cards can now be used as a payment method on our website.

To buy a new Gift Card online just click here.

Your Gift Card can be used online or in any store (Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis in the UK) excluding those within department stores. For full details, please click here to review our terms and conditions.

You can now check your Gift Card balance online, to check your balance please click here. Alternatively your local store can check the balance for you.

If your Gift Card is lost or stolen, we will only be able to transfer the balance from it if you have registered it in your name. You can register online by clicking here.

Just click here to buy a Gift Card online.

You can also buy them from our stores as well as other retailers such as BP petrol stations, WH Smiths, Sainsburys, Coop stores and Morrisons.

I am afraid that we are not able to refund Gift Cards.

Click here to register your Gift Card.

Gift Cards remain valid for 24 months from the date of purchase. Any balance remaining will be removed from the card.

Unfortunately, if your Gift Card is not registered then we are unable to trace it in any way, and are therefore unable to replace it for you.

If you have registered your Gift Card, we will be able to place a stop on it and protect any outstanding balance on it from fraudulent use.

Please click here to contact our Customer Services team for help.

Yes, they can be used in any of the Arcadia stores listed on the reverse of the voucher.

Gift Cards and Vouchers cannot be refunded, please see the terms and conditions provided with the card for details.

Gift Vouchers cannot be replaced if they are lost/stolen.

Yes, you can use up to 5 Gift Cards in any one transaction. Please retain the original gift card(s) when completing an order online as this may be required at a later date if you return your purchases.

Yes, you can pay the balance with any of the debit/credit card options available on our website.

The full value of the Gift Card will be taken first, and any remaining balance will be charged to your debit/credit card.

The Gift Card will be credited first, with the remaining balance being credited to the debit/credit card used at the time of purchase.

The refund will always be processed on to the Gift Card first up to the original value. Any remaining balance will be credited to to the debit/credit card.

The refund would automatically be credited to this card. Please contact our Customer Care team for further help.

If you have purchased your Gift Card online you can contact us via e-mail at topman@voucherexpress.co.uk or call 0871 384 3238, Mon-Fri 9am-5pm.

As soon as you place your order, you will receive an e-mail, informing you that your order has been received and is being processed. Before your requested delivery date you will receive another e-mail informing you that your Gift Cards have been despatched to your chosen recipient.

If there is a problem with your order, you will be contacted via e-mail.

On some occasions we may be unable to proceed with the order. If this is the case you will be informed via e-mail. If you feel that your order has been unjustly failed, please place another order on our website using a different form of payment.

If you have made a mistake on your order, please call 0871 384 3238 and we will do our best to correct it for you.

Your credit card statement will read 'Voucher Express' and the charge will be taken in Sterling and converted into your own currency if necessary.

It is possible to order larger amounts of Gift Cards. Please call 0871 384 3238. If you require Gift Cards for business use, please call our corporate department on 0207 927 1390 or e-mail vouchers@arcadiagroup.co.uk

Our store locator can be found in the top right hand corner of our homepage under the 'Our Stores' link.

Please click here for our homepage.

Our stores have varied opening hours; Details of our store opening hours can be found in the top right hand corner of our homepage.

Please click here for our homepage.

Most of our stores are open on Bank Holidays; Our store contact details can be found in the top right hand corner of the homepage under the 'Our Stores' link. 

Please click here for our homepage.

Please speak to the Store Manager direct or click here to contact our Customer Care team.

Please return the purchase to the store, with your receipt.

Please call our Switchboard on 0844 243 0000.

The only company information we are able to provide is on our corporate website.

Please click here to visit the site.

Please click here to see our ethical policy.

Head Office vacancies are shown on our website. For details of current vacancies click here

For store vacancies, please contact the Store Manager direct.

For the telephone number of your local store, please go to the store locator section on the top right hand corner of the home page. Please click here for our home page.

Please contact our Switchboard on 0844 243 0000.

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

Click here for contact details.

Click here for contact details

Please contact Santander on 0871 522 5252.

Please ensure that you are on the correct site by selecting your region at the top of the homepage.

If you have an account with us, a new account does not need to be registered. If you have not shopped with us before a new account will need to be registered ont he International website.

You can find your order history under 'my account'. Please login to your account to access the information. You will need to be on the UK site to access your old order information. Click here to access the link.

You can return your item to us as long as it is returned to us in its original condition and within 14 days of receipt. Exceptions to this are earrings, underwear and Vintage items.  First you need to generate a Returns Number. Once you have got your Returns Number write it on the Freepost Returns Label that was enclosed with your order then stick it on your parcel. Take your parcel to the Post Office and ensure that you obtain a Certificate of Postage.

Please visit our website and log on to your account to generate a Returns Number.

Unfortunately, we are unable to offer an exchange by post.

A returns label should be provided in your parcel. If you do not have your returns label please return it to: The Gilbert Co/Arcadia, 1000 Riverside Dr, Keasbey, N.J 088332.

Please allow up to 28 days for a return to be processed in our warehouse, once we have received your return, it will then take your card provider up to 5 working days to credit your refund once processed.

For any orders that are shipped from the UK, customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations. If for any reason customs fees are not paid and you would like the parcel refunded please notify us and we will request the parcel be returned. It can take up to 14 working days for the parcel to reach our warehouse and then your refund will be processed. Any customers who are required to pay customs fees will be contacted by the email address of phone number provided on their order.

Collect from store is available in most UK mainland Topman and Outfit stores. Use our store finder to find your closest store

You can now order products on our website and have them delivered to a Evans store, instead of to your home.

Order by 6pm for next day delivery (Mon – Sat) to your selected store. This service is only available in selected UK stores only. There will be a charge of £2.00 per order. Please note any orders placed on a Saturday and up to 2pm on a Sunday will not be delivered until Monday. Orders placed after 2pm on a Sunday will be delivered on Tuesday.

Yes, there will be a charge of £2.00 per order.

We will keep your order in store for ten calendar days after it has arrived in store. If the order is not collected, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

When you collect your order from a participating store, you will need to bring your order confirmation email and payment method. If you have paid by Paypal please bring with you the card that links to your paypal account.

Please wait until we have emailed you to let you know your order is ready for collection. It will not be ready until we have sent you that email.

After you have received it, you can collect your order at any time during the day, according to the store opening hours. For the store opening hours please see our store finder.

If you don’t pick up your order within ten calendar days we’ll cancel and refund your order. For full details on our refund process please see the returns and refunds section in our FAQs.

Our normal returns policy applies to Deliver to Store purchases. You can return your order in store within a month or by post within two weeks.  For full details on our returns policy please visit the returns and refunds section in our FAQs.

Unfortunately you cannot change the collection store. If you are unable to collect your order, please contact Customer Services and let them know.

We have the same returns policy for collect from store as in-store returns. You can return your order within 28 days or receipt. Please note this date begins on the date that we send you an order dispatch. For full details on our returns please visit the returns and refunds section on our FAQs.

If you have not received an email please check your email spam folder before contacting the store that the parcel is being delivered to, please click here to be directed to our Store Locator. If the store have not received your parcel please click here to contact our Customer Service team who will be happy to help you.

If you would like to extend the time period to collect your order, please contact our customer care team by Clicking here.

Yes you can cancel your order – the same order cancellation rules apply as for Home Delivery orders. Please read our cancellation FAQs.

Orders made before 2pm for a delivery to a store will arrive in the store the next day. Once the item has arrived you will be notified either by phone call or email stating that your parcel is ready for collection.