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Need Help? Check out our FAQs

We may have already answered your question in our FAQ section, but if you can't find the answer you're looking for, please get in touch using one of the below options.

I've returned my items but not yet received my refund

We aim to process all returns as quickly as possible. If you have received an email to confirm your refund, please allow up to 5 working days for this to appear in your account.

If you have not yet received an email to confirm your refund is being processed, please allow up to 28 days from the date you sent your item before querying your return.

 

How do I return an online purchase?

To return an item, please log in to your account and select ‘Request a Return' from the ‘My Orders' section. You can log in to your account here.

Click the order number containing the items you want to return and follow the ‘Create Return' link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.

Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local postal service office for posting. Please remember to ask for a Certificate of Postage and retain it for your reference - without this Certificate of Postage we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of posting.

Please note that returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact our Customer Services team.

The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Please note, all returns by post are processed by our UK warehouse. Customers will need to return unwanted items to: Spectrum for Arcadia, Merton Drive, Grafton Street, Redmoor, Milton Keynes, MK6 4AG, at their own cost.

It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from TOPMAN.COM. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number.

Where can I get a return label from?

A return label is included in your parcel. Alternatively you can download one here. Only items purchased from our website can be returned to our warehouse. Store purchases are excluded from this returns policy. We are unable to refund items purchased in store via our warehouse.

Can I exchange my item?

Your local store in the UK or Republic of Ireland, excluding those within department stores, will be happy to offer you an exchange.

Concession or exclusive items purchased online cannot be exchanged in store and must be returned to our warehouse. These items will be marked by an asterisk (*) on your despatch note.

Unfortunately, we are not currently able to do exchanges by post.

I am unable to log in to my account or create a returns number

If you experience any technical difficulties when accessing your account, please clik on the link below to contact our Customer Care team who can enable your account and arrange a password reset. If you have accessed your account but are unable to create a return number, please check you are returning the item within 14 days. After this period, only our Customer Care team can create a returns number for you.

I was unable to get a refund in store

All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from us.

My order is late

If your order has been placed on our Tracked and Faster Delivery, please click here to track your parcel, and select your delivery country.

If you have placed your order on Standard Delivery and your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time for parcels to arrive. Please allow a minimum of 2 weeks for your parcel to reach you.

If your tracking number begins with an E, please click here to track your parcel.

If your tracking number begins with 1550, please click here to track your parcel, and select your delivery country.

Which countries do you delivery to?

A full list of countries we deliver to can be found in our Terms and Conditions. Unfortunately, if your country is not listed, we are unable to deliver to your address at present.

What payment methods do you accept?

You can pay by Visa, Maestro and MasterCard. Your funds will be authorised on your credit/debit card at the time of placing an order, but you will not be fully charged until we despatch your goods.

There is a missing or incorrect item in my order

If an item is showing a quantity of 0 on your despatch note, this means that the item was out of stock when your order was being packed in our warehouse. This item has been cancelled from your order and you have not been charged for it.

We are unable to automatically send this item out to you if it comes back in to stock at a later date.

The item I have received is damaged

We are sorry that your goods have not reached you in perfect condition. Please follow our normal returns policy for all faulty or damaged items. When creating a returns number, you will be given a list of reasons for return, please select the appropriate option so our warehouse know the item was faulty when you received it. Please refer to the Returns section in our FAQ's for more information on this.

Can I cancel or amend my order?

If your order has been placed within the last four hours, please call us on +44 844 984 0265 to request a cancellation. Please click the PHONE link below for our Customer Care opening hours.

Once an order has been placed, we are unable to amend any aspect of the order including sizes, number of items and delivery address.

My order did not go through but the money has been taken out of my account

We only charge for the items we despatch, all other funds that have been authorised will be released back to your available balance by your bank within 5-10 working days.

Do you have any information about your company (Company Report, Ethical Policy, etc.)?

Topman is owned by Arcadia Group Ltd. For all information relating to our company, please click here.

I am interested in becoming a supplier or looking for a charity donation

If you are interested in becoming a supplier, please contact our Switchboard on +44 (0)844 243 0000 or write to us at the below address:

Arcadia Group Ltd
Colegrave House
70 Berners Street
London
W1T 3NL

For information on our existing charity work, please click here. If you would like to speak to someone about getting involved in your charity or event, please contact us on the Switchboard number provided above.

I need my account to be unlocked or my password reset

If you have forgotten your password, please click here to reset it.

If you require your account to be unblocked urgently, please call us on 0844 984 0265.

I need to find out the opening times or telephone number of a store

For phone numbers or opening hours of your local store, our store information link can be found at the top right of this page.

Job Opportunities

Head Office and Store Management positions are advertised here.

For Sales Advisor positions, please speak to the Store Manager.

If you are interested in doing work experience in our Head Office, please call us on 0844 243 0000. If you would like to do work experience in a store, please contact the Store Manager.

Please note that you must be 16 years or over to work with us.

My promotion code didn't work when I placed my order

Please review the Terms and Conditions of the promotion, as many discounts cannot be used in conjunction with other promotions or discounts. If you have attempted to use multiple codes or offers, only one of these would be applied to the checkout.

My promotion code is not being accepted at the checkout

Please check that the code/link is still valid. As many promotion codes cannot be used in conjunction with other offers or discounts, your order may not reflect further discounts using additional codes. Please check the Terms and Conditions of the offer for further details.

I am looking for stock

If your query relates to an item that has been advertised in the press, please provide a detailed description of the product using the email link below, so that we may provide you with information regarding this item.

We do not currently offer a store transfer service for our products. If you wish to purchase an item in store, please contact your local stores who will be happy to check their current stock for you. For phone numbers or opening hours of your local store, our store information can be found at the top of this page.

We are unable to place orders for items that are not currently available on our website. While we do sometimes replenish stock, we are unable to notify you if more has arrived in. Please continue to check our website for updates on stock availability.

I have a general product query

If your query relates to an item that has been advertised in the press, please provide a detailed description of the product using the email link below, so that we may provide you with information regarding this item.

We are unable to place orders for items that are not currently available on our website. While we do sometimes replenish stock, we are unable to notify you if more has arrived in. Please continue to check our website for updates on stock availability.

We do not currently offer a store transfer service for our products. If you wish to purchase an item in store, please contact your local stores who will be happy to check their current stock for you. For phone numbers or opening hours of your local store, our store information can be found at the top of this page.

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